Everfresh Shipping Policy

Last Updated: 30 September 2026

At Everfresh, we aim to make your order and delivery experience as simple as possible.

1. Delivery Time

Orders are delivered using Aramex Store-to-Door.

📦 Estimated delivery time: 8–11 business days

Delivery times are estimates and may vary depending on your location, courier operations, public holidays, weather, or other circumstances outside our reasonable control.

2. Order Processing

Orders are processed and prepared for shipping after your order has been successfully placed and payment has been confirmed.

Once your order has been handed to Aramex, you will receive tracking information where available.

3. Delivery Delays

Although we aim to meet the estimated 8–11 business-day delivery timeframe, delays can occasionally occur due to circumstances outside Everfresh's reasonable control, including:

• Courier delays or operational issues;
• Severe weather;
• Public holidays;
• Incorrect or incomplete delivery information;
• Unsuccessful delivery attempts;
• Address or access issues;
• Events outside our reasonable control; or
• Other unforeseen circumstances.

Everfresh is not responsible for delays caused by circumstances outside our reasonable control, to the extent permitted by South African law.

However, nothing in this policy excludes or limits any consumer right or remedy that cannot legally be excluded or limited.

4. Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address and contact information.

If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges or other costs may apply where permitted by law.

5. Tracking

Once your order has been shipped, you can use the Aramex tracking service to check the status of your delivery.

If your tracking information has not updated for an extended period, please contact Everfresh so that we can assist you.

6. Failed Deliveries

If a delivery attempt is unsuccessful, Aramex may contact you or make further delivery arrangements.

Please ensure that someone is available to receive your order and that the delivery address is accessible.

Additional delivery charges may apply where a failed delivery is caused by incorrect information or circumstances attributable to the customer, where permitted by law.

7. Lost or Damaged Orders

If your order appears to have been lost or arrives damaged, please contact Everfresh as soon as possible.

We may request your order number, photographs, tracking information or other relevant information so that the matter can be investigated with the courier.

Where you have a statutory right to a remedy under South African law, that right will not be affected by this policy.

8. No Guaranteed Delivery Date

The 8–11 business-day timeframe is an estimated delivery period and is not a guaranteed delivery date, unless Everfresh has expressly agreed otherwise in writing.

Where applicable South African law provides a consumer with rights relating to delayed or non-delivery, those rights will continue to apply.